Service Programs....
....That
Work for you!
Starts Right / Stays Right
Why wait for a problem? At Linens of the Week,
we believe strongly that when you get started on the right foot, you will
remain a happy customer for years. So we schedule a visit within the first
two weeks of service to make sure everthing is just right. Your sales
representative, route driver, and service team meet with you to review
delivery schedule, products, inventory levels, and every charge you will
see our easy-to-read invoice.
It may seem like alot of fuss, but we think that you are worth every minute!
CARS - That's Customer Account Reviews
To ensure your service remains the best in the
business, our service teams schedule Customer Account Reviews. This is
our chance to ask you how we are doing. In a short meeting, we will ask
you about all aspects of our service to you. You see, because we take
the time to ask, we continuously improve as a company.
Customer Care Program
We keep track of details! That's why we started
logging your calls. We've always felt it was important to stay in touch
with our customers, but now we have a record of each time you call us.
And the fact that all calls must be responded to by a member of your service
team assures you that we are taking this service thing very seriously!
Want a copy of your call log? Just call us anytime.
CIS
Calls....
....Just
to make sure!
We even employ an independent company to periodically survey our customers.
Customer Information Surveys are quick surveys done over the phone, and
they let us know things like how quickly we respond to your needs, how
friendly and helpful is route driver, and provide us with one more method
of maintaining the best service in the linen business. Linens of the Week
is the company that listens!
Need Reports?
We've
got what you want....
Controlling linen cost is more that just getting the best price. It's
about getting the right amount of product to you on the right delivery
schedule. Controlling your inventories goes a long way to controlling
your linen bill. That's why we offer many reports to help you control
your linen cost. Usage printouts, management reports, etc. are just a
phone call away. And by the way, we'll log the call too!